Effective Date: 16/07/2025

At Zenith Websites, your satisfaction is important to us. This policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds
   Refunds may be considered in the following cases:

• You cancel a service before work has started
• There is a failure to deliver the agreed-upon service as outlined in the contract

2. Non-Refundable Items

• Domain registration and renewal fees
• Hosting services once activated
• Custom development/design work already completed

3. Requesting a Refund
   To request a refund, contact us at info@zenithwebsites.com with your name, service description, and reason for the request. We will review and respond within 5 business days.
4. Refund Method
   If approved, refunds will be issued via the original payment method within 10 business days.
5. Changes to This Policy
   We reserve the right to modify this policy at any time. Updates will be posted on our website.

Contact Us:
Zenith Website Developers – SMC Limited
Plot 7, Ajena Road, Senior Quarters, Soroti City – Uganda
Phone: +256758081043
Email: info@zenithwebsites.com